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    Shipping

    Where do you ship to and how much do you charge?

    We offer free delivery by registered mail. For DHL Express, the delivery fee is SGD $20.00.

    Destination

    Registered Mail

    DHL Express

    Singapore

    3-5 working days

    1-2 working days

    Malaysia & Brunei

    4-6 working days

    3-4 working days

    Asia & Pacific (excluding Australia, New Zealand and Japan)

    5 - 8 working days

    3 - 4 working days

    Rest of World including Australia, New Zealand and Japan

    6 - 12 working days

    3 - 4 working days

     

    Import duties and taxes are subject to regional import laws and are not covered by the shipping costs.This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

    Do you offer same day delivery?

    If you are in Singapore, and need it urgently, email us at hello@holtanvibes.com and we will see what we can do!

    I'm buying a gift for someone, will you deliver directly to the person?

    Definitely. Just fill in the shipping address of the recipient, and you can also personalise your gift message by adding a note to your order on the Cart page before checkout. 

    Will I get a tracking number?

    As soon as we have dispatched your order to our courier partner, you will receive an email with your tracking number. If you do not receive one, please email hello@holtanvibes.com.

    Returns & Exchanges

    What is your return/exchange policy?

    If you need to return or exchange any item(s), please notify us within 7 working days of the date in which you received the items. We only accept returns for non-sale item(s).

    The item(s) must be returned in the original condition you received them. All items must be returned new, unworn, unwashed and with the tags still attached, in original packaging. All returns and exchange items will be inspected upon receipt and any item in unsuitable condition will be sent back to you.

    You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year.  We are unfortunately unable to cover the shipping cost for your returns.

    To process your returns, simply email us at hello@holtanvibes.com.

    How long does a return or exchange take to be processed?

    Kindly note we will only proceed with the return or exchange when we receive your item(s). You will be notified by email once your return has been received and processed. To process your returns/exchanges, simply email us at hello@holtanvibes.com.

    How long do I have to return or exchange the products?

    Singapore: Returns or exchanges must reach us within 14 calendar days from delivered date. 
    International: Returns or exchanges must reach us within 28 calendar days from delivered date.